Shipping Policy

Last Updated: August 19, 2026

Thank you for shopping with Boutique Americana Mystery Scoops! We know waiting for a mystery package is part of the excitement, and we'll do our best to get your surprises packed and on their way as quickly as possible.

Please review our shipping information before placing your order.

📦 Order Processing

Orders are generally processed and prepared for shipment within 3–5 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or federal holidays.

During new product launches, special promotions, holidays, periods of unusually high order volume, or other circumstances outside our reasonable control, processing may take longer.

Orders that include a Mini Video Scoop Reveal or Full Video Scoop Reveal may require additional processing time to allow your reveal to be recorded and prepared.

Processing time is separate from the shipping carrier's estimated transit time.

🚚 Shipping Within the United States

Boutique Americana currently ships to eligible addresses within the United States.

Available shipping methods, carriers, and shipping charges will be displayed during checkout based on your order and delivery location.

Shipping charges are calculated separately from product prices unless a promotion specifically states that shipping is included.

⏱️ Estimated Delivery Times

Once your package has been transferred to the shipping carrier, delivery time will depend on the shipping service selected and the destination.

Any delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed by Boutique Americana.

Carrier delays may occur because of weather, holidays, service interruptions, high shipping volume, or other circumstances outside our control.

📬 Tracking Information

When tracking is available for your shipment, tracking information will be provided after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

🏠 Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your address before submitting your purchase.

If you discover an address error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address if the package has not yet been processed or shipped, but changes cannot be guaranteed.

Boutique Americana is not responsible for packages that are misdelivered, delayed, returned, or lost because the customer provided an incorrect or incomplete shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may be required before the order can be shipped again.

📦 Packages Returned to Sender

If a package is returned to Boutique Americana because it was refused, unclaimed, undeliverable, or addressed incorrectly based on information provided with the order, we will contact the customer when possible.

Additional shipping charges may apply if the customer requests that the package be shipped again.

Original shipping charges are generally non-refundable except where required by applicable law or when the return resulted from an error by Boutique Americana.

🔎 Lost or Missing Packages

If tracking shows that your package is still in transit but appears to be delayed, please allow the carrier reasonable time to complete delivery.

If you believe your package has been lost during shipment, please contact us so we can assist with reviewing the tracking information and determining the appropriate next steps.

We may ask you to cooperate with a carrier investigation or claims process when necessary.

📍 Packages Marked "Delivered"

If tracking indicates that your package was delivered but you cannot locate it, please:

1. Check around your delivery location, including porches, side doors, garages, mail areas, and other safe delivery locations.

2. Check with household members, neighbors, apartment offices, or property management when appropriate.

3. Allow a short period of time, as some carriers may update tracking shortly before actual delivery.

4. Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, please contact Boutique Americana and we'll help you determine what options may be available.

A carrier's "delivered" status does not automatically qualify an order for a refund or replacement. Each situation will be reviewed individually.

💔 Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your name

• Your order number

• Photographs of the shipping box or mailer

• Photographs of any visible shipping damage

• Photographs of the damaged product(s)

• A brief description of what happened

Please do not discard the damaged products, shipping container, or packaging materials until we have reviewed the issue, as they may be needed for a carrier claim.

Depending on the circumstances and product availability, the appropriate resolution may include a replacement, store credit, or refund.

Please see our Return & Refund Policy for additional information.

🎁 Mystery Products & Replacement Items

Because Boutique Americana sells Mystery Scoops, Freedom Capsules, True Mystery Boxes, limited-quantity merchandise, and other surprise products, an identical replacement item may not always be available.

If an eligible product needs to be replaced and the original item is unavailable, we may offer a reasonably comparable replacement, store credit, refund, or another appropriate resolution.

📅 Holidays & High-Volume Periods

Processing and shipping times may be longer during holidays, special events, product launches, pre-launch promotions, severe weather, or periods of unusually high order volume.

We'll make reasonable efforts to communicate significant delays that affect your order.

❌ Shipping Delays Outside Our Control

Once an order has been transferred to the shipping carrier, Boutique Americana does not control the carrier's transportation or delivery operations.

We are not responsible for carrier delays caused by weather, natural disasters, transportation interruptions, labor disruptions, incorrect addresses supplied by customers, or other circumstances outside our reasonable control.

This does not affect any rights or remedies available to you under applicable law.

❤️ Our Shipping Commitment

Every Boutique Americana order is prepared with care, and we want your mystery experience to be exciting from the moment you order until your package arrives.

If we make a mistake with your shipment, we'll work with you to make it right.

For questions regarding your shipment, please contact us using the contact information provided on our website.

⭐ Thank you for supporting Boutique Americana Mystery Scoops!

Boutique Americana reserves the right to update this Shipping Policy as our business, shipping services, or legal requirements change. Nothing in this policy limits rights available to consumers under applicable law.